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SUPPORT

martStream's size and complexity requires extensive knowledge and experience to confidently understand and support all aspects of the application. Connect5 can provide its customers with a wide range of support alternatives.

Support Relationship

Service Level Agreement (SLA)
Adhoc Support

Support Delivery

Onsite Consultants
Telephone
On-line (Email/Web)

Delivery Characteristics

Pro-active and preventive support planning
Relevant and up to date information derived from sources such as world wide user groups and other Vendor support centres.
CLIENT LOGIN
Login:
Password:
SMARTSTREAM USERS GROUP
Set up and maintained by a SmartStream user - Tim Legge. With over 700 users, this is by far the best source of current SmartStream news and events. Moreover, it is a valuable medium for asking questions to other SmartStream users.

Site resides at: http://groups.yahoo.com/group/smartstream.

Mail the group: smartstream@yahoogroups.com.

Subscribe to smartstream
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INFOR(GEAC) ANSWERLINK
This the SmartStream support tool provided under a maintenance agreement with Infor(Geac). Answerlink and the SmartStream Users Group together form a necessary information source for the SmartStream site.

http://www.answerlink.infor.com
VENDOR SUPPORT SITES
These are the support web sites for the major software parties involved with SmartStream:

Microsoft: http://support.microsoft.com/search/?adv=1

Sybase: http://www.sybase.com/support

Hewlett Packard: http://www.hp.com

IBM: http://www.ibm.com

SUN Microsystems: http://www.sun.com


Connect5 - IT Consultants in database enterprise applications, SmartStream services, Inventory Management System for the Rural Fire Service and student management and assessment systems for schools. SmartStream services and database applications.